UPDATED 5/15: LabSmith’s headquarters are located in Livermore CA, which is currently under a shelter-in-place order through May 31. We approve of the county’s extraordinary effort to slow the spread of the COVID-19 virus, and we are complying with all guidelines specified by the county and state.
We recognize that many of our customers rely on LabSmith products for essential research, testing and health care services. We have been building up our inventory in advance of a possible shutdown, so we will be able to continue to ship most products from our current stock, with minimal (2-3 day) delays. Our stock includes almost all of our uProcess and CapTite microfluidics products.
For LabSmith instruments (HVS high voltage sequencers, SVM video microscopes and LC timing controllers) please anticipate lead times 2-3 weeks longer than standard.
During the shelter-in-place period LabSmith employees will be working remotely. You can reach us by email at email@example.com for routine questions, or you can contact me directly (firstname.lastname@example.org) for urgent requests or to place critical orders. We will not have anyone staffing the phone lines, though we will be checking messages frequently.
If you need technical support, please email me directly and I will make sure your request is forwarded to the right person to assist you via email, Skype or phone.
Thank you for your patience and understanding as we work through this situation.